it works correctly, if you are satisfied with it, if you would recommend it to a friend... The idea of this survey is to obtain information about if clipping path service there is something about the product that should be improved and if customers get from it what they expected. You have to pay close attention to the opinions that customers have about a product or service, because if they are negative, it means that it does not have the expected quality and does not meet what the brand promises. Chatbots and shopping assistants
The customer service part is also very important, since users want answers to their questions and solutions to any type of problem that arises during the purchase process, during shipment or when they have the product in their hands. The most common, after a conversation with an agent via chat, phone or email, is to ask the customer to rate the service received from 1 to 10 . If the scores are very low, it will be necessary to review this part to offer better customer service. Offer discounts in exchange for web reviews Users tend to leave their opinions especially when the experience has been bad, since they feel more motivated to do so.
In order to avoid this, and to encourage customers to leave a review, a discount can be offered for the next purchase . In addition to obtaining information about their experience, it is also a way of retaining customers , since with a discount the option to buy again becomes more attractive. Add the option to leave a review in your newsletter To let all customers know that they can leave a review, this information can be included in the newsletter. It is a very powerful communication channel between the brand and users, so it can be used to inform the customer that their opinion is important to the company.